The hospitality industry offers a wide range of career options, from cooking to hosting, to running a resort. To be successful in the industry, you’ll need certain qualities that employers look for and customers expect, including:
- Commitment
To be successful in the hospitality industry, you must be committed to ensuring customer satisfaction. You must do whatever it takes to keep customers happy and create repeat business. - Communication Skills
The most successful in the hospitality business are those with excellent communication skills. They can communicate effectively both orally and in writing. - Computer Know-How
A great hospitality employee has good computer skills and is familiar with a wide range of technological applications that are used within the industry. - Enthusiasm
Great employees of the hospitality industry are enthusiastic about their jobs and strive to do the best work possible. They want to give their customers the best experience available. - Interpersonal Skills
To be successful in hospitality, one must have top-notch interpersonal skills, as the very nature of the business is to provide spectacular customer service. - Leadership
Great hospitality employees have strong leadership skills and are able to command projects and make significant contributions to an organization’s overall success. - Organized
To stay on top of the multitude of tasks you’ll face as a hospitality employee, you must be organized and multitask without difficulty. - Knowledgeable of Safety/Hygiene Issues
Successful hospitality employees are familiar with rules of safety and hygiene as they apply to food serving places, hotels, and other places where people spend time. - Teamwork
Successful members of the hospitality industry work well with others and can be a productive member of a team. They value the contributions of everyone. - Thorough
Great hospitality employees are very thorough in their work and realize that any oversight could result in customer dissatisfaction.
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